Your virtual helper
Stephan Virtual Assistant
At Webempresa we want to give you the fastest and most efficient service possible.
For this reason, we offer you the virtual assistant Stephan. Thanks to it, you can perform an automatic revision of your account, in order to analyze errors on your website or possible improvements to be made. All this automatically and in less than a minute.
No more time wasting before getting solutions for problems on your website.
How could you access helper Stephan?
IP block control
Notice of exceeding space in the account
Access to the web administration from non-Spanish speaking countries
Notice of little space available in the hosting account
If you have little available space on your hosting account or it has become full, it will tell you which files are large so that you can copy them to your computer and delete them from the server.
Check file and directory permissions
If the web does not work for you, it could be due to a question of access permissions to files and folders on your web. Sthepan checks the permissions of the files and directories in your account and automatically corrects them if it finds one with incorrect permissions.
Suspicious access control
In the event that suspicious access to your email or FTP accounts from foreign IPs is detected, Stephan notifies you of this circumstance.
Authentication error handling
If authentication errors are detected when accessing mail, ftp, WePanel, Stephan will report it. It will be useful to detect which users are using incorrect credentials and be able to notify them.
Review with Sucuri
Scanning of your website with Sucuri to verify that your website is clean of viruses, notifying you in case it finds malware.
Checking the web to control its proper functioning
Information on common problems that could cause your website to not work optimally, giving you advice to correct this situation.
Information about CMS versions
Information on the versions you have installed of Joomla, WordPress and PrestaShop. In addition, it provides information on how to update them, in case you do not have the latest version.
Information about logged errors
Sample of the latest errors recorded when running your website (error log), to help you solve any problem you may have to view it, related to errors in the code or with an added extension.
Domain configuration
Information on the configuration of your domains, DNS and MX, in case you have problems with the mail.
Check if the website appears on blacklists
Checking if your website appears on Google’s Blacklist, in case Google has added you to its blacklist and a message is displayed in the browser that your site is not safe.
Review with antivirus and antimalware
Stephan checks your account with an antivirus and antimalware to check that you don’t have any suspicious files and informs you if he finds something that puts your website at risk.
Disabling security rules
If you have received a FORBIDDEN message, it is most likely that you have incorrect permissions or that you have executed something that our security systems detect as suspicious.
Stephan can check if any security request has been blocked from your IP and automatically deactivate the security rules that prevent you from executing that code.
The rules that it deactivates are the ones that we have in the white list to be able to deactivate them, since they affect certain WordPress plugins or Joomla extensions.
Don’t worry, you can submit a ticket from the same report screen and a Webempresa technician will assist you in a personalized way.