Quality guarantee

Hosting Uptime of 99.9% annually guarantee

It’s a great responsibility on us when you put your project in our hands. That’s why we treat the servers with great affection to get your website and mail to work without interruptions.

We’ve been taking steps to ensure our customers sleep soundly since 1997.

Always quality

How do we achieve this level of service?

By limiting the number of accounts

We limit the number of hosting accounts on servers to make sure they’re not overloaded.
We use a caging system so that an isolated problem in one client’s website doesn’t affect the other clients on the server.

Scheduled renewal

We don’t wait for a server to fail to renew it. We schedule the change to new more powerful servers within 2 years. We keep the software continually updated, and as a WePanel partner we receive priority notifications of updates.

Automated alerts

We have probes programmed on servers that trigger warnings if certain values are exceeded: temperature, resource consumption level, etc. These monitoring systems mean our technicians can anticipate problems.

24 hours a day, every day of the year

Our team of system technicians has 20 years’ experience in server management. Our time to action in case of loss of service is immediate. Our priority is to get your website and mail back to work as soon as possible.

Security and regular audits

We audit all the activity on your hosting account in real time. If any attempt is made to upload a suspicious file, we stop it and prevent severe damage. We update our security database daily to stop all types of server-level attacks, without waiting for WordPress, Joomla, or plugin updates to come out.

High-end servers

It makes no sense for us to save on hardware today. Our servers have twice the CPU and RAM capacity for use, on average.
We use SSDs, which have much lower failure rates than other cheaper disks, and that lets us offer you high service availability.

What is our the 99.9% annually

In the last year, the period without service interruptions or uptime was 99.998%, so we don’t expect you to have to take advantage of this service level agreement (SLA) 🙂

Below an uptime of 99.9%, provided that the loss of service is attributable to Webempresa, we compensate you with one month of free Hosting for every 1% it falls below that percentage.

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