24×7 Hosting Support
Support is one of our strong points.
We’re always on hand to help you, because we know it is important to be able to call on someone when you need them.
We offer support tailored to your needs, adapted to your level of knowledge, to make things easy for you so you can focus on your project.
Whatsupport channels can you see?
We use artificial intelligence so the bot team responds to the most frequent queries immediately, with no waiting, and our human team is always there for everything else.
Both bots and humans are on hand 24 hours a day, every day of the year.
The average bot response time is measured in seconds 😉 And the average human team response time in the ticket system is 30 minutes.
Specialized support forum
What kind of support can we offer you?
Available 24x7x365 for all hosting plans. We help you with everything you need so you can host your website and create your email accounts. You can place questions about hosting through our bots and to our team through the ticket system.
You can clear up any doubts by asking our bots and our team through the ticket system.
What kind of queries does each support service address?
Technical support for your hosting service
Support for your domain management
WordPress technical support forum
Queries about WordPress, Joomla, and PrestaShop use and operation
Queries about free WordPress, Joomla, and Prestashop extensions
We don’t offer support for making changes in WordPress, Joomla, and Prestashop programming or CSS styles and their templates
We don’t offer support on issues relating to the use and operation of paid templates or extensions
We don’t have phone support
We decided years ago to stop offering phone support because we found it ineffective. We moved away from the typical “I’ll pass you to the right department for…” and “all our operators are busy”.
We have opted for the quality offered by our bots and our ticket system. We receive your inquiries immediately and attend to them quickly in order of priority, assigning them to the most suitable person to give you a decisive respon
SOS! I need help urgently. What can I do?
Answer is not solve
To solve, you have to analyze
We reduce the response time
How can I create a ticket?
This other guide gives you some tips on how to frame your questions, so we understand right from the start what you need and can get you a solution faster: How to create a query in ticketing and/or a forum to get to a solution faster.
How can I see your response to my tickets?
Bear in mind that even if you receive a copy of the response to your email, you should not respond to that email. You need to access your client area both to open and to respond to tickets. We can quickly identify you as a client that way and have all the information we need to respond to you better and faster.
Can I request support by writing to you over email?
For security reasons though (because there could be private information in the tickets), and so we can serve you better, you should always send your queries by opening a ticket from your client area.
Where can I find the chatbots?
How many chatbots do you have and what topics does each one tackle?
- WeBot: is on webempresa.com and can help you with general information and commercial queries.
- TecBot: is in the client area and can help you with technical queries.
- GesBot: is in the client area and can help you with administrative and domain management queries.
- UniBot: is at Webempresa University and can help you with queries about the operation of our online academy and the courses we offer in it.
How do I request access to the forum to raise queries?
They have lots of quite detailed technical articles covering the most frequent queries we receive in the forum.